About the Role
The Business Excellence Specialist will report to the Business Excellence Manager and play a key role in driving operational excellence across Zain Kuwait. This position is responsible for enhancing business performance through process optimization, governance frameworks, and the implementation of international best practices. The ideal candidate will act as a change agent, partnering with cross-functional teams to embed a culture of continuous improvement and elevate organizational efficiency.
Key Responsibilities
- Lead end-to-end process management initiatives, including process mapping, redesign, and optimization to enhance efficiency
- Drive continuous improvement programs using structured methodologies to identify gaps, root causes, and sustainable solutions
- Manage and coordinate internal and external audits, ensuring timely closure of findings and alignment with regulatory requirements
- Support the development, implementation, and maintenance of ISO and other international certifications
- Establish and monitor performance frameworks and KPIs, providing insights and recommendations to senior stakeholders
- Partner with business units to ensure standardization and governance of processes, policies, and procedures
- Lead or support cross-functional projects related to transformation and operational excellence
Required Qualifications
- Strong analytical mindset with the ability to translate data into actionable insights
- Demonstrated experience in process improvement, quality management, or business transformation roles
- Solid understanding of audit practices, compliance frameworks, and international standards such as ISO
- Excellent stakeholder management and communication skills with the ability to influence at different organizational levels
- Strong project management capabilities with the ability to manage multiple initiatives simultaneously
- High level of attention to detail combined with strategic thinking
- Proficiency in Microsoft Office and process mapping or project management tools
What We Offer
We offer competitive benefits including health insurance, annual leave, professional development opportunities, and the chance to work with a leading telecommunications company in the Gulf region.
How to Apply
Interested candidates are invited to submit their application through the Zain careers portal. Please ensure your CV highlights your relevant experience in business excellence and process improvement.