Operations Supervisor in Kuwait

About the Role

The Operations Supervisor oversees security operations in Kuwait, managing large teams and ensuring 24/7 duty rosters align with client needs. This role requires hands-on leadership to implement SOPs, conduct audits, and maintain high service standards. The ideal candidate will have GCC experience and a track record of fostering client satisfaction through proactive problem-solving and team coordination.

Key Responsibilities

• Manage and schedule 24/7 shifts for security personnel to ensure coverage and efficiency.
• Monitor team performance, provide feedback, and address productivity gaps promptly.
• Build and maintain strong client relationships by resolving concerns and exceeding expectations.
• Ensure compliance with company policies and GCC industry regulations during operations.
• Coordinate cross-departmental communication to streamline operations and resolve conflicts.
• Design and deliver training programs to enhance staff skills and service quality.
• Conduct regular inspections and manage operational budgets for resource optimization.

Required Qualifications

• Proven experience leading security teams, particularly in the GCC region.
• Strong client relationship management skills with a focus on satisfaction and retention.
• Ability to work effectively with multicultural teams across nationalities.
• Excellent organizational skills to handle scheduling, reporting, and multitasking demands.
• Leadership experience in team development, motivation, and performance improvement.
• Proficiency in scheduling tools and performance management systems.
• Strong problem-solving abilities to address operational issues under pressure.

What We Offer

Competitive compensation, opportunities for career growth, and a supportive environment prioritizing operational excellence and client-centric service.

How to Apply

Submit your resume via the job board, highlighting relevant security management and client relations experience. Applications are reviewed continuously for qualified candidates in Kuwait.